A positive experience: A positive experience always put a positive impact on work. My positive experiences were receiving feedback from service users and family members which made me more dedicated to my role by setting up myself to achieve further qualifications on this career path.
A negative experience: Reading individual's personal care plan, I established individual's choices of drink and I was serving individual's drink accordingly. But the individual informed me that he no longer likes those drink. I updated the individual's care plan and informed others, that we must ask the individual about the preferences each time, before serving food and drink as they may not like the preferred food and drink all the time.
A positive attitude: Being a good listener, I discovered more about service users needs, preferences, choices and future goal, which help me to provide services according to their current needs. I was also able to identify the skill individual wants to develop and activity which will help them to gain that skill.
My personal beliefs: My moral value lies on 'reciprocity of good deeds' which helped me not only delivering service more effectively but also obtaining feedback from service users for effective service delivery. Acknowledgment of good works always help me to be more dedicated to my role.
