When to seek advice about confidentiality:

• ·         If individual’s sensitive information has been shared without his consent to others or any other organisations who doesn’t legally exercise ‘need to know’ or ‘right to know’.

• ·         A practice that may raise the risk of individual’s sensitive information being stolen.

• ·         Deliberate attempt to steal individual’s sensitive information.

• ·         Care plan where individual’s sensitive information are recorded have been left out in public accessible area.

• ·         Work PC has been left out in public unlocked

How to seek advice about confidentiality:

• ·         Following instruction on company’s employees manual handbook

• ·         Approaching Home Manager

• ·         Contacting information security officer

Describe situations where information normally considered to be confidential might need to be passed on

By Md Foisal Miah Talukdar

Identify ways of working that can help improve partnership working

Identify skills and approaches needed for resolving conflicts

Explain why it is important to observe an individual’s reactions when communicating with them

Without observing individual’s reaction it is not certain that whether communication has been established or not. And if it has been established then uncertain about how interaction has been taken by individual or the outcome (positive, negative or neutral) of the communication. If reaction is not observed then individual may lose interest of communication. In worst scenario, if reaction is not observed you will be unaware of individual’s next action that may cause harm or injury to him or surrounding others. So observation is required for effective communication.

Identify different reasons why people communicate

• ·         People communicate to express their emotions and feelings

• ·         To express their pain

• ·         To share information

• ·         To provide their opinion

• ·         To enquire about something

• ·         To express their needs

• ·         To avoid miscommunication

Demonstrate confidentiality in day-to-day communication in line with agreed ways of working

• ·         Care plans and daily care records of service users must be kept in the locked cabinet

• ·         Always call back to find out that right person you are talking to before passing on any information

• ·         Make sure someone is waiting right there to receive while sending information over fax

• ·         Shred any paper you wrote down or print out any service users sensitive information

• ·         Do not argue or discuss any confidential matter with other colleagues in front of public or service users.

• ·         Make sure work PC are password protected

• ·         Do not connect your personal electronic device into work network