Think about your previous experiences and the attitudes and beliefs you have, and under the points below explain how they may have affected the way you work.

A positive experience: A positive experience always put a positive impact on work. My positive experiences were receiving feedback from service users and family members which made me more dedicated to my role by setting up myself to achieve further qualifications on this career path.

A negative experience: Reading individual's personal care plan, I established individual's choices of drink and I was serving individual's drink accordingly. But the individual informed me that he no longer likes those drink. I updated the individual's care plan and informed others, that we must ask the individual about the preferences each time, before serving food and drink as they may not like the preferred food and drink all the time.

A positive attitude: Being a good listener, I discovered more about service users needs, preferences, choices and future goal, which help me to provide services according to their current needs. I was also able to identify the skill individual wants to develop and activity which will help them to gain that skill.

My personal beliefs: My moral value lies on 'reciprocity of good deeds' which helped me not only delivering service more effectively but also obtaining feedback from service users for effective service delivery. Acknowledgment of good works always help me to be more dedicated to my role.   

By Md Foisal Miah Talukdar

Thinking about the statements in Part i) that would need to be reported, explain how you would raise your concerns, or whistleblow and why.

I must report to my team leader or supervisor immediately. If team leader is not reachable then I must report to my manager without any delay. I can do that verbally or in writings. If there is any issue with health and safety, I must use 'Do not enter' or 'caution' signpost at first. I must record this issue while ensuring others safety, then report to my team leader or line manager.

I can assist individual to make complaint for the poor delivery of the service.

If my manager is involved in abusive behaviour then I must report it to the Local Safeguarding Authority or follow guidance from policies and procedures.

The reason I should raise my concern or whistleblow is that I have a responsibilities of safeguarding individuals. If I do not raise concerns about health and safety then anyone can cause harm or injuries including myself. If I do not raise concerns on the above scenario, then I would not be following policies and procedures which can be the subject to disciplinary action or prosecution against me.

By Md Foisal Miah Talukdar

Explain how a working relationship is different to a personal relationship

Working Relationship: A working relationship is a relationship where I spend time with my co-worker and service users at work, but I have little or no contact out of working hours. It is strictly professional. In a working relationship, we do not discuss about personal interest and personal life problems.

Example: My relationship with an individual service user is strictly professional. I do not share my personal life's problem with my service user. I have no contact with  service users out of work.

Personal Relationship: A personal relationship is where my personal life, extracurricular activities and social life are involved with other individuals. It can be established with anyone depending on mutual interests. There is no restriction on the subject of discussion.

Example: My relationship with a colleague is very personal. We go out sometimes together. We share our personal life's problems sometimes and provide console, comfort and advice to one-another. We share our opinions and become judgemental. We together bite and fight, but always stay tight.

By Md Foisal Miah Talukdar