Good
attitude and good relationships: Good attitude is very important for
building a good relationship. And good relationship helps to resolve conflicts.
I should treat others calmly and build mutual respect. We have to be courteous
to one another and remain constructive even under pressure.
Be attentive to the fact: By listening carefully, I will be able to understand other’s view about
the fact, and why the person is adopting his or her position.
Separate
the issue from relationship: In any conflict, there is an issue
involved. And if I can separate the issue from a conflict then it can be
debated without damaging working relationship.
Compromising
Behaviour: Compromising behaviour helps to find a solution that will at least
partially satisfy everyone.
