Explain the actions to take if unsafe practices have been identified

People may bring many unsafe and poor practices into work, from their previous job and experience. And some people may make their own practices, sometimes to save time, or make things easy and simple for them even if it is strictly not allowed in current role. Therefore, those unsafe practices must be stopped immediately.

If you observe any unsafe practices are carried out by your colleagues or significant others then you must have to challenge the practices immediately. You have to approach rather constructive way than confrontational or bossy way. Then show the appropriate practices we should follow and how it is advantageous to us. But you must have to report this practice to one of the following person:

• Team Leader

• Manager

• Area Manager

• Local Safeguarding Team

• CQC inspector

• Police

• Health and Safety Commissioner

  By Md Foisal Miah Talukdar

Identify skills and approaches needed for resolving conflicts

Identify ways of working that can help improve partnership working

To improve partnership working we all have to focus on the purpose of our job role which is to provide best care and support to improve individual’s life, health and wellbeing. Standard ways to maintain good partnership working are as follows-

• Respecting individuals, promoting equal opportunities and respecting different cultures and values can help to improve partnership working
• Sharing useful information and respecting views of others to achieve positive outcome for individuals
• Communicating in an appropriate, open, accurate and straight forward way
• Mutual cooperation and equal loads of work among colleagues can help improve partnership working as well.

By MD Foisal Miah Talukdar

Identify skills and approaches needed for resolving conflicts

Good attitude and good relationships: Good attitude is very important for building a good relationship. And good relationship helps to resolve conflicts. I should treat others calmly and build mutual respect. We have to be courteous to one another and remain constructive even under pressure.

Be attentive to the fact: By listening carefully, I will be able to understand other’s view about the fact, and why the person is adopting his or her position.

Separate the issue from relationship: In any conflict, there is an issue involved. And if I can separate the issue from a conflict then it can be debated without damaging working relationship.

Compromising Behaviour: Compromising behaviour helps to find a solution that will at least partially satisfy everyone.

By Md Foisal Miah Talukdar

Outline what is meant by agreed ways of working

Agreed ways of working is how an employer requires an employee to be agreed to work for an organisation according to organisation’s rules and legislations. It is often defines as policies and procedures. The policies and procedures are made up of many pieces of legislations, following national framework, care standard and GSCC practice code which is set by Department of Health and our internal business policy. We are all agreed to work according to the policies and procedure to meet regulators requirements.

By Md Foisal Miah Talukdar

Explain how a working relationship is different from a personal relationship

Working relationship	Personal relationship
Working relationship is a relationship where a person works with his colleagues, service users and different professionals under an organisation’s codes of conduct, and has little or no contact out of work. It is strictly professional.	A personal relationship is where one’s personal life, extracurricular activities and social life are involved with other colleagues, service users and different professionals.
Working relationship does not allow arguing; provide opinions, discussing interests and sharing personal life’s problem between participants.	Personal relationship allows arguing, opinions, discussing interests and sharing personal life’s problems between participants.

By Md Foisal Miah Talukdar