Feedback is a way to receive appreciation for the service
we provide. The only way we can be aware of the quality of our work is by obtaining
feedback. It helps one to be more effective on their job. It also helps us to
identify our strengths, skills, learning and development needs within our service
provision. We can use feedback to identify our learning and development needs to
improve our practices. If feedback doesn’t meet our expectation, then we should
work on areas, need to improve our practices, and adhere to learning new skills
in order to improve quality of service. Hence, we constantly require seeking
feedback from service users, relatives, social service, manager, assessor,
mentor and other professionals. Without obtaining feedback it will be unknown
to us whether services we provide are meeting expectation or not.
