Describe how to ensure an individual with dementia, carers and others feel able to complain without fear of retribution

Complaint procedures must be easy to use and readily available to all. We must acknowledge all forms of complaints as soon as we receive and handle strictly with confidentiality. We must provide written instructions of complaints procedure before commencing the service. We should also encourage individuals, carers and others to make complaint when such a situation arises. We must explain to them about their rights and available internal and external support. We must provide full assistance if individuals are unable to write and forward complaints. Feedback or comments about the service from service users are the other way to aware of any potential complaints about the service.

 Md Foisal Miah Talukdar

Describe how a conflict of interest can be addressed between the carer and an individual with dementia whilst balancing rights, choices and risk

Conflict of interests may arise between carer and individual with dementia from time to time. There is also dilemma may arise while you working with an individual with dementia. In those situations, carers or individuals may need counselling, advice and guidance from senior care worker or manager. As a carer, you must always be aware of your role, purpose of your role and professional boundaries. Persuading and compromising behaviour are keys to address this sort of issue. A group training session including possible scenario will definitely be helpful to address this kind of issue at workplace.

Md Foisal Miah Talukdar

Explain the roles of different agencies in safeguarding and protecting individuals from abuse?

CQC: Care quality commission has their duty to set guideline and monitor on health and social care organisations and agencies to protect individual from harm and abuse. If any care provider fails to protect individuals from harm and abuse or does not meet the standard set out by care quality commission then care provider will be forced to close down and pay penalty.

The Police: Police is mostly the first contact to safeguard and protect individual from abuse. Their responsibilities are to record, investigate, safeguard and report.

Safeguarding Adults Board: Their responsibilities are to share information among all local safeguarding agencies and monitor their action and activities regarding safeguarding issues.

By Md. Foisal Miah Talukdar

Identify ways of working that can help improve partnership working

Identify skills and approaches needed for resolving conflicts

How would you use the information about communication abilities and needs of the individual to ensure effective communication?

To establish effective communication and positive interaction you must have to aware of individual’s communication abilities. If you know the person’s communication ability then you have to take into account whether any aid or support necessary to establish effective communication. Suppose an individual with hearing difficulties you are trying to communicate. You have to ensure that individual has his hearing aid on before interaction. If there isn’t any hearing aid then you have to send individual for an assessment to local GP. And if you try to establish written communication with a blind person then you must provide Braille transcription.

By Md. Foisal Miah Talukdar