Complaint
procedures must be easy to use and readily available to all. We must
acknowledge all forms of complaints as soon as we receive and handle strictly
with confidentiality. We must provide written instructions of complaints
procedure before commencing the service. We should also encourage individuals,
carers and others to make complaint when such a situation arises. We must explain to them about their rights and available internal and external support. We must
provide full assistance if individuals are unable to write and forward
complaints. Feedback or comments about the service from service users are the
other way to aware of any potential complaints about the service.
Header Cross-Col1
Friday, 22 February 2019
Tuesday, 8 January 2019
Describe how a conflict of interest can be addressed between the carer and an individual with dementia whilst balancing rights, choices and risk
Conflict
of interests may arise between carer and individual with dementia from time to
time. There is also dilemma may arise while you working with an individual with
dementia. In those situations, carers or individuals may need counselling,
advice and guidance from senior care worker or manager. As a carer, you must
always be aware of your role, purpose of your role and professional boundaries.
Persuading and compromising behaviour are keys to address this sort of issue. A
group training session including possible scenario will definitely be helpful
to address this kind of issue at workplace.
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