Complaint
procedures must be easy to use and readily available to all. We must
acknowledge all forms of complaints as soon as we receive and handle strictly
with confidentiality. We must provide written instructions of complaints
procedure before commencing the service. We should also encourage individuals,
carers and others to make complaint when such a situation arises. We must explain to them about their rights and available internal and external support. We must
provide full assistance if individuals are unable to write and forward
complaints. Feedback or comments about the service from service users are the
other way to aware of any potential complaints about the service.
