Explain the importance of full and up-to-date details of agreed ways of working

It is very important that I have a latest written or printed copy of agreed ways of working, as it changes from time to time according to service user’s choices and circumstances, CQC requirements, business insurance policies, health and safety regulations and national crisis. If I do not become familiar with full and up-to-date copy of agreed ways of working, then I will remain unfamiliar to the recent changes. And unawareness of recent changes may cause danger and harm to myself, and the individual I will be working with or surroundings.

By Md Foisal Miah Talukdar

Describe different working relationships in social care settings

There are many different working relationship exists in social care settings. Few are described below-

• Care/ support worker and service users

• Manager and care/support workers  

• Service users and social workers

• District nurse and care assistants

• Care worker and team leaders

• Doctors and service users

• Occupational therapists and service users

List the different aspects of employment covered by law.

All aspects of employment are covered by law. Few are as follows-

• Equality and Anti-Discriminations

• National Minimum Wages 

• Working Hours

• Holiday Entitlement

• Sick Pay

• Maternity/Paternity Leave 

• Trainings and development

• Data Protection

Describe situations where information normally considered to be confidential might need to be passed on

• When emergency service such as ambulance is called they need to know individual’s personal information to identify and referred the patient. 

• If police or law enforcement officer are involved to investigate any crime then they may need to know anyone’s personal information related to the crime. 

• If it is believed that countries security has been compromised then data protection act doesn’t apply to keep any data confidential. 

Find out an individual’s communication and language needs, wishes and preferences

Personal Biography: Individual’s communication and language needs and wishes and preferences can be aware of reading individual’s personal biography and history. It explains individual's speaking language or communication method and preferences.

By contacting GP: Individual’s GP can explain his language needs and ways to establish effective communications.

Contacting or Communicating with relative and friends: An individual’s family member or friends can help you to find out language, communication methods or preferences as they lived very closely with the individual for long time. They may be aware of individual's many personal wishes, routines and habits.

When to seek advice about confidentiality:

• ·         If individual’s sensitive information has been shared without his consent to others or any other organisations who doesn’t legally exercise ‘need to know’ or ‘right to know’.

• ·         A practice that may raise the risk of individual’s sensitive information being stolen.

• ·         Deliberate attempt to steal individual’s sensitive information.

• ·         Care plan where individual’s sensitive information are recorded have been left out in public accessible area.

• ·         Work PC has been left out in public unlocked

How to seek advice about confidentiality:

• ·         Following instruction on company’s employees manual handbook

• ·         Approaching Home Manager

• ·         Contacting information security officer

Describe situations where information normally considered to be confidential might need to be passed on

By Md Foisal Miah Talukdar

Identify ways of working that can help improve partnership working

Identify skills and approaches needed for resolving conflicts

Explain why it is important to observe an individual’s reactions when communicating with them

Without observing individual’s reaction it is not certain that whether communication has been established or not. And if it has been established then uncertain about how interaction has been taken by individual or the outcome (positive, negative or neutral) of the communication. If reaction is not observed then individual may lose interest of communication. In worst scenario, if reaction is not observed you will be unaware of individual’s next action that may cause harm or injury to him or surrounding others. So observation is required for effective communication.