Give an example of an agreed way of working in your workplace and explain why it is important

Confidentiality is one of the agreed ways of working in our workplace. Therefore, we must not disclose any individual's personal or sensitive information to others. In order to work in this particular agreed way, we must keep care plan and other paper work where we record individual's sensitive and personal information in a locked cabinet or designated place. We must shred any unnecessary paper where individual's personal information is recorded.

Why it is important? : It is against law to disclose individual's personal and sensitive information without individual's consent. It also does not support dignity for the individual. Confidentiality is one of the principle care standard and regulator's standard we must follow. Failure to protect individual's personal and sensitive information may result in penalty, disciplinary action, prosecution and even operation closure. 

By Md Foisal Miah Talukdar

Describe your rights and responsibilities as a worker

Health and safety

My rights are to have a safe working environment. I must have all the equipment or machineries as necessary to perform any tasks safely. I must have access to the required information, guidelines and trainings. My responsibilities are to cooperate with employer by reporting any concerns that can breach the health and safety law. I must use equipment as directed including PPE.

Confidentiality

My rights are to have training on confidentiality or information security. I must have instructions, system and equipment in place to follow such procedures.
My responsibilities are not to share any confidential information without individual's consent. I must keep all the daily care log book locked away. In the event of any confidentiality breach I must report to my manager as soon as possible.

Working time

I am entitled to receive work according to my contract. I am entitled to have a break of at least 15 minutes every 4-6 hours of work. I must opt out of working time regulation if I intend to work more than 48 hours.

Pay and wages

My right is to receive wages according to the contract of employment and must meet NMW. My employer must collect Tax and National insurance contribution and pay to appropriate authority (such as HMRC, DWP) on my behalf. I am entitled to have paid holiday. My responsibilities are to produce correct working hours to the employer including proof of any extra costs incurred due to carry out specific job.

By Md Foisal Miah Talukdar

Think about your previous experiences and the attitudes and beliefs you have, and under the points below explain how they may have affected the way you work.

A positive experience: A positive experience always put a positive impact on work. My positive experiences were receiving feedback from service users and family members which made me more dedicated to my role by setting up myself to achieve further qualifications on this career path.

A negative experience: Reading individual's personal care plan, I established individual's choices of drink and I was serving individual's drink accordingly. But the individual informed me that he no longer likes those drink. I updated the individual's care plan and informed others, that we must ask the individual about the preferences each time, before serving food and drink as they may not like the preferred food and drink all the time.

A positive attitude: Being a good listener, I discovered more about service users needs, preferences, choices and future goal, which help me to provide services according to their current needs. I was also able to identify the skill individual wants to develop and activity which will help them to gain that skill.

My personal beliefs: My moral value lies on 'reciprocity of good deeds' which helped me not only delivering service more effectively but also obtaining feedback from service users for effective service delivery. Acknowledgment of good works always help me to be more dedicated to my role.   

By Md Foisal Miah Talukdar